Policy

We want you to be completely satisfied with your purchase from Sage Sustainable Electronics. You may return any item within 30 days of our invoice date (appears on the invoice/receipt you receive from us), for a full refund using the following procedure. After 30 days, we will repair or replace a defective product under the terms of our Warranty Policy.

Procedure

To be eligible for a full refund, your item must be unused and in the same condition that you received it, including all accessories, literature, and media that were shipped with the item. It must be shipped back to us in the original packaging. If the item is returned within 30 days, but is not in its original condition, is damaged or missing parts for reasons not due to our error, we may issue only a partial refund. After 30 days, we will repair or replace your item under the terms of our Warranty Policy. Never send your purchase back to the manufacturer.

1. Return/Refund Procedure:
   1. Please click here call (844)-4-SAGESE (844.472.4373) to request a Return Merchandise Authorization (RMA) number. Please have your original order number ready when you call.
   2. If returning due to functional issues, please back-up any data you may have saved to the laptop or desktop. We may need to wipe hard drive or we may have to replace item completely.
   3. Repair time may vary depending on the nature of the issue.
   4. If repair is not viable then we will replace it with same model and specification.
   5. We will communicate with you if exact replacement is not available.
   6. Package your item and all accessories, literature and media in the original packaging, and address it as instructed with the RMA. Be sure the RMA number we give you is prominently displayed on the returned package for us to accept your return.
   7. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you via email about the status of your refund.
   8. If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten days of our receipt.