Will I be charged for return shipping?
No.
How long after payment will my order ship?
All orders ship within 2 – 3 business days.
How will I be notified that my order has shipped?
You will receive an e-mail notification once your order has shipped.
What do I do if I never receive my order?
If for some reason your order has not arrived, please contact us at 1-844-472-4373 or e-mail shop@sageSE.com. Someone will get back to you during our normal hours of operation, 8 am - 5 pm EST. If the message or email is sent after 5 pm EST, someone will get back to you the next day.
If my item is lost in transit what should I do?
If you have reached out to the carrier and determined an item is lost in transit please contact us at 1-844-472-4373 or e-mail shop@sageSE.com. Someone will get back to you during our normal hours of operation, 8 am - 5 pm EST. If the message or email is sent after 5 pm EST, someone will get back to you the next day.
What if I decide I do not like or need the product?
You have 30 days to return a non-defective item. Please follow this link for more information on how to process your return. https://shop.sagese.com/policies/refund-policy.
What do I do if I receive a defective order?
Your order is covered by the Sage 1 year warranty. Please follow this link for more information: https://shop.sagese.com/pages/warranty.
What is the difference between the condition codes?
All products are thoroughly tested to be fully functional.
Each condition code refers to cosmetic conditions as follows:
New in Box: Brand new, in OEM box, never opened, factory seal has never been cut, replaced, removed or resealed.
Open Box: Brand new, in OEM box with OEM packaging, box has been opened, and/or factory seal has been cut, replaced, removed or resealed.
Excellent: Equipment is used, tested operational, excellent cosmetic condition, complete with all required plastics, adapters & cables, and may be refurbished.
Good: Equipment is used, tested operational, may have minor cosmetic flaws, complete with all required plastics, adapters & cables, and may be refurbished.
What is the Sage Rewards Program?
The Sage Rewards Program is a rewards program on Sage Sustainable Electronics’ refurbished electronics online shop, shop.sagese.com. Earn points on your purchases for purchasing and interacting with Sage Sustainable Electronics.
How do I become a member of the Sage Rewards Program?
To become a member, click here. Create your account and start shopping! Your points will automatically be accrued. The more you shop the more you save. Already have an account? Click the Sign in link.
Is there a cost to join?
The Sage Rewards Program is free to join.
What are the benefits of the Sage Rewards Program?
Once you start earning and building up points, you can cash them in for coupons good for money off your next purchase.
How do you earn points?
Earning points is easy!
- Sign up for the Sage Rewards Program.
- Purchase a device from shop.sagese.com and we’ll give you 1 point for every dollar spent.
- Click the rewards button on shop.sagese.com then click Ways to earn then click Like, Share, and Follow for Facebook, Twitter, and Instagram.
- Sign up for the birthday reward.
How do I redeem my points?
When you are ready to purchase your like-new device, go to shop.sagese.com, click the Sage Savers! button and click the reward you wish to apply to your order. You will be provided a coupon code to be used at checkout. At checkout, enter the code into the coupon code field.
What payment methods do you accept?
We accept American Express, Discover, VISA, Mastercard. We also offer through Klarna the option for you to pay 4 interest free payments.
What if I have questions regarding my purchase such as technical or setup issues?
Please visit our User Guide for easy set up instructions here. If that doesn’t work, please call us at: 1-844-472-4373 or e-mail shop@sageSE.com.
Why can't I see my Employee Purchase Program (EPP) page?
To see your EPP page, you'll need to first create an account on our Shop. And then, navigate toward the link provided by your employer. If you still don't see your EPP page after completing these steps please contact us at shop@sageSE.com. and we'll be in touch to help.